Terms and Conditions

FOREVER LIVING PRODUCTS (UK) LIMITED TERMS OF WEBSITE USE

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
WHAT’S IN THESE TERMS?

These terms tell you the rules for using our website http://foreverliving.com/page/home-page/gbr/en
(our site).

WHO WE ARE AND HOW TO CONTACT US

Our site is operated by Forever Living Products (U.K.) Limited (“We”). We are registered in England
and Wales under company number 02269910 and have our registered office at Longbridge Manor,
Longbridge, Warwick, CV34 6RB.
Our main trading address is Longbridge Manor, Longbridge, Warwick, CV34 6RB.
Our VAT number is GB 539 2396 18.
We are a limited company.
To contact us, please email us atcustomercare@flp.ltd or telephone our customer service line on
01926 626 629.
Forever Business Owners, please email us at businessownersupport@flp.ltd

BY USING OUR SITE YOU ACCEPT THESE TERMS

By using our site, you confirm that you accept these terms of use and that you agree to comply with
them.
If you do not agree to these terms, you must not use our site.
We recommend that you print a copy of these terms for future reference.

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect
from you, or that you provide to us. By using our site, you consent to such processing and you
warrant that all data provided by you is accurate.
Our Cookies Policy, which sets out information about the cookies on our site.
If you purchase goods from our site, our Terms and Conditions of Supply will apply to the sales.
If you are a Forever Business Owner, please refer to the terms set out in the Company Policy.

WE MAY MAKE CHANGES TO THESE TERMS

We amend these terms from time to time. Every time you wish to use our site, please check these terms
to ensure you understand the terms that apply at that time

WE MAY MAKE CHANGES TO OUR SITE

We may update and change our site from time to time to reflect changes to our products, our users’
needs and our business priorities. We will try to give you reasonable notice of any major changes

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We
may suspend or withdraw or restrict the availability of all or any part of our site for business and
operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are also responsible for ensuring that all persons who access our site through your internet
connection are aware of these terms of use and other applicable terms and conditions, and that they
comply with them.

OUR SITE IS ONLY FOR USERS IN THE UK

Our site is directed to people residing in the United Kingdom. We do not represent that content available
on or through our site is appropriate for use or available in other locations

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of
information as part of our security procedures, you must treat such information as confidential. You
must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or
allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the
provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password,
you must promptly notify us at businessownersupport@flp.ltd or customercare@flp.ltd

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our site, and in the material
published on it. Those works are protected by copyright laws and treaties around the world. All such
rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal
use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in
any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics
separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be
acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence
to do so as detailed in the Company Policy for Forever Business Owners.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use
our site will cease immediately and you must, at our option, return or destroy any copies of the materials
you have made.

DO NOT RELY ON INFORMATION ON THIS SITE

The content on our site is provided for general information only. It is not intended to amount to advice
on which you should rely. You must obtain professional or specialist advice before taking, or refraining
from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no
representations, warranties or guarantees, whether express or implied, that the content on our site is
accurate, complete or up to date.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are
provided for your information only. Such links should not be interpreted as approval by us of those
linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources

INTERACTIVE SERVICES ON OUR SITE

We may from time to time provide interactive services on our site, including, without limitation, the ability
for you to post comments about our product and services (interactive services).
Our interactive services are only intended for users over 18 years old.
Where we do provide any interactive service, we will provide clear information to you about the kind of
service offered, if it is moderated and what form of moderation is used (including whether it is human
or technical). When providing our communication platform to you, we do not moderate any
communications sent and/or received through our site.
We will do our best to assess any possible risks for users from third parties when they use any
interactive service provided on our site, and we will decide in each case whether it is appropriate to use
moderation of the relevant service (including what kind of moderation to use) in the light of those risks.
However, we are under no obligation to oversee, monitor or moderate any interactive service we provide
on our site, and we expressly exclude our liability for any loss or damage arising from the use of any
interactive service by a user in contravention of our content standards, whether the service is moderated
or not.
Where we do moderate an interactive service, we will normally provide you with a means of contacting
the moderator, should a concern or difficulty arise.

USER-GENERATED CONTENT IS NOT APPROVED BY US

This website may include information and materials uploaded by other users of the site, including to
bulletin boards and chat rooms. This information and these materials have not been verified or approved
by us. The views expressed by other users on our site do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us on
compliance@flp.ltd

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence
of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply
of any products to you, which will be set out in our Terms and Conditions of Supply.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to
our site or any content on it.
We will not be liable to you for any loss or damage, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in
connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
In particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site for your personal capacity and for non-commercial
use. This means that you agree not to use our site for any commercial purposes (i.e. to sell
your own goods and/or services), and we have no liability to you for any loss of profit, loss of
business, business interruption, or loss of business opportunity.
We will not be liable for damage that you could have avoided by following our advice to apply
any updates offered to you free of charge or for damage that was caused by you failing to
correctly follow instructions to use our services or to have in place the minimum system
requirements advised by us. This does not affect your statutory rights under the Consumer
Rights Act 2015.

UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact
with other users of our site, you must comply with the content standards set out below.
You warrant that any such contribution does comply with those standards, and you will be liable to us
and indemnify us for any breach of that warranty. This means you will be responsible for any loss or
damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain
all of your ownership rights in your content, but you are required to grant us [and other users of our site]
a limited licence to use, store and copy that content and to distribute and make it available to third
parties. The rights you license to us are described in the Rights you are giving us to use material you
upload section of these Terms of Use.
We also have the right to disclose your identity to any third party who is claiming that any content posted
or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right
to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not
comply with the content standards set out below.
You are solely responsible for securing and backing up your content.

CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our site (contributions),
and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each
part of any contribution as well as to its whole.
Contributions must:

Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual
orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a
duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or
needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any
person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright
infringement or computer misuse.

RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD

When you upload or post content to our site, you grant us the following rights to use that content:

A licence to us to access, view, copy, modify and reproduce such content on other parts of
our site, social media accounts and communications with users; and
A licence to other users on our site to access, view and copy such content for each other
user’s own use.

WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform
to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other
material that is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our site, the server on which our site is stored or
any server, computer or database connected to our site.
You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By
breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990.
We will report any such breach to the relevant law enforcement authorities and we will co-operate with
those authorities by disclosing your identity to them. In the event of such a breach, your right to use our
site will cease immediately.

RULES ABOUT LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage
our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or
endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other
than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out
above.
If you wish to link to or make any use of content on our site other than that set out above, please contact
compliance@flp.ltd

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are
governed by English law. You and we both agree that the courts of England and Wales will have
exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring
proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in
Scotland.
If you are a Forever Business Owner please refer to the Company Policy/dispute resolution

OUR TRADE MARKS ARE REGISTERED

You are not permitted to use any of our registered trade marks without our approval, unless they are
part of material you are using as permitted under the terms of Company Policy/ Limited licence to use
Company marks.
If you are a consumer wishing to use any of our material, please contact us at compliance@flp.ltd